Shipping Mocks | International
FREE SHIPPING TO SPAIN ON ORDERS OVER €120 (Only Europe - European Union. Except Canary Islands, Ceuta and Melilla).
Areas, shipping costs and estimated delivery times (may vary due to conditions external to our company):
1. Spain Peninsula and Balearic Islands: €5 aprox. Estimated delivery time: 24h.-72h. Place orders before 2:00 p.m. the previous day.
2. Canary Islands, Ceuta and Melilla: There is no shipping.
3. United States: €20. Estimated delivery time 3-15 days.
4. Central America and Latin America: €25. Estimated delivery time 3-15 days.
5. Europe: €15. Estimated delivery time 4-15 days. Black Friday Period: €5.
6. Europe NON-EU: €20. Estimated delivery time 3-15 days.
Other countries, consult in CONTACT MOCKS
* CUSTOMS - CUSTOMS AND FEES WILL BE CHARGED BY THE CUSTOMER.
Return of orders after delivery - defective products
You will have the right to return the products that have been delivered to you if they are defective. You can do so within 15 days of finding the defect. This will not affect your legal rights. In case your claim is justified, the purchase price and shipping costs will be reimbursed.
Exercise of your right of withdrawal
If you are not satisfied with the chosen size, you can return the shoe the first time and exchange it for the size you need at no cost (Option only for SPAIN except the Canary Islands, Ceuta and Melilla).
If for whatever reason you are not satisfied with the products you have ordered, you can return the products that have been delivered within a period of 15 calendar days, without having to offer any reason, as long as you keep the original packaging (box, protectors, labels ...) and the product does not show signs of having been used. Only the amount of the shoe will be refunded and the cost of the return will be borne by the customer. The refund will be issued once the shoe arrives at the factory.
For returns outside of EUROPE, NO RETURNS OR CHANGES IN SIZE WILL BE ACCEPTED.
* MANDATORY IN ALL CASES THAT THE SHOES ARE IN THEIR ORIGINAL BOXES; otherwise, returns will not be accepted, not even due to a product defect.
Returns & Exchanges
- If you need to request a return or change of size, send an email to email@example.com
- If you need a technical assistant, contact: +34 965 68 39 50.